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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Kia Orana from the Cook Islands.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Much appreciated for the above.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Pauline.<o:p></o:p></span></p>
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<td><font face="Arial" size="2" color="#008080"><strong>Pauline Rangi </strong>| Senior Advisor Disability
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<td><font face="Arial" color="#808080" size="2">Our Vision: Kopu Tangata Matutu, Iti Tangata Matutu
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<font face="arial"><b style="mso-bidi-font-weight:normal"><span style="font-size:13.0pt;color:#CD6A29;face:arial">NSDP Goal 1 – Improve welfare, reduce inequality and economic hardship<o:p></o:p></span></b></font><!---
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<td style="vertical-align: top;"><font face="Arial" color="#808080" size="1">This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Pacificcbidnetwork [mailto:pacificcbidnetwork-bounces@lists.pacificdisability.org]
<b>On Behalf Of </b>Soloveni Vitoso<br>
<b>Sent:</b> Wednesday, 25 March 2020 5:23 PM<br>
<b>To:</b> 'pdf-women@lists.pacificdisability.org' <pdf-women@lists.pacificdisability.org>; pdf-youth@lists.pacificdisability.org; pdf-fullmembers@lists.pacificdisability.org; pdf-staff@lists.pacificdisability.org; pacificcbidnetwork@lists.pacificdisability.org;
dpo-officemanagers@lists.pacificdisability.org<br>
<b>Subject:</b> [Pacificcbidnetwork] Disability Inclusive Communication Guidelines<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white;background:orange">Please exercise caution with this email. It is sent from an unverified source. If you need assistance, call 25494 or email
<a href="mailto:support@cookislands.gov.ck">support@cookislands.gov.ck</a></span></b>
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<p class="MsoNormal" style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">Bula Vinaka All,</span><span style="font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121"> </span><span style="font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">Greetings from the Pacific Disability Forum. Please find attached and pasted below Disability Communication Guideline in response to COVID-19
for your information:</span><span style="font-family:"Segoe UI",sans-serif;color:#212121"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Segoe UI",sans-serif;color:#212121"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">Disability Inclusive Communication Guidelines
</span></b><span style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white">
<span style="color:#212121"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">The points below show various ways you can communicate with persons with disabilities recognising the different impairments:</span><span style="color:#212121"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-align:justify;background:white">
<span style="color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">a.</span></b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">
<b>For persons who are blind or have low vision;</b></span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Talk to the person instead of talking to the carer or personal assistant.</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Introduce yourself by stating your name when interacting with those who are blind.
</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Be descriptive when explaining directions by stating left or right, up or down.</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Ensure that you read everything in any forms, presentations, brochure, etc. If the document is big, provide a soft copy in word, power point or braille if it can be
produced readily and requested by blind persons who can read braille. Avoid sharing documents in pdf, png or jpeg formats as they sometimes cannot be read by screen reading software’s.</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">b.</span></b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">
<b>For persons who are deaf, with speech impairments and hard of hearing; </b></span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Ensure sign language interpreters are available</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Provide texting alternatives if services are provided on phone lines</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Talk directly to the person with disability, not the interpreter</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Ensure easy-read formats of information available (Understand that deaf persons do not all speak complete sentences but may instead focus on the verbs, pronouns,
and nouns in the sentences) </span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Allow interpreters to accompany the person with disability when accessing services.
</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Ensure updated information is available on online platforms e.g. website and social media</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:35.45pt;mso-add-space:auto;text-align:justify;text-indent:-14.15pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">c.</span></b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">
<b>Persons with psychosocial disabilities;</b></span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121"></span></b><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Describe contents and concepts in pictures
</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Ensure information is available in easy read formats
</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Be descriptive when conversing and allow them time to receive and digest information you provide (Focus on the most important points, however, do not withhold any
information) </span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Be calm and exercise patience</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">d.</span></b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">
<b>Persons with intellectual disabilities;</b></span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Describe contents and concepts in pictures</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Be calm and exercise patience</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Be descriptive when conversing and allow them time to receive and digest information you provided (Focus on the most important points, however, do not withhold
any information)</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Avoid technical terms but break them down into simple words</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:42.55pt;mso-add-space:auto;text-align:justify;text-indent:-21.25pt;background:white">
<span style="font-family:"Calibri",sans-serif;color:#212121"><o:p> </o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-left:18.0pt;mso-add-space:auto;text-align:justify;text-indent:-18.0pt;background:white">
<b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">e.</span></b><span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">
<b>Persons with physical disabilities;</b></span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Talk directly to the person with disability, not the carer or personal assistant</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· When speaking to persons in wheel chairs do not stand and look down at the person, take a sit and converse with the person with disability on eye level.</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
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<span lang="EN-US" style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#212121">· Call the person by their name and do not label them by their impairments or the assistive device they use.</span><span style="font-family:"Calibri",sans-serif;color:#212121"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Please share with your UN Counterparts, Health Ministries, media outlets and relevant stakeholders. For any further clarrification, please do not hesitate
to contact us.</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Thanks,</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p style="background:white"><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:black">Solo</span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Soloveni Vitoso</span></b><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Public Relations & Communications Officer</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Pacific Disability Forum</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Ground Floor, Kadavu House, Victoria Parade | GPO Box 18458 | Suva, Fiji</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Phone: (+679) 3312008 | (+679) 3307530</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Mobile: (+679) 891 2656 (Vodafone) | (+679) 844 6016 (Innk)</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Fax: (+679) 3310469</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Skype: soloveni.vitoso</span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Email:</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#006FC9"> <u>infor</u></span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="mailto:ceo@pacificdisability.org" target="_blank"><span style="font-family:"Arial",sans-serif;color:#006FC9">@pacificdisability.org</span></a></span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Website: </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"><a href="http://www.pacificdisability.org/" target="_blank"><span style="font-family:"Arial",sans-serif">www.pacificdisability.org</span></a></span><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
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